• Shipping & Delivery
• Privacy & Security
• Returns & Replacements
• Viewing Orders
• Updating Account Information

Shipping & Delivery

Your order will ship from our warehouse within 2-3 business days.  In some cases, your order may be shipped directly from our manufacturers for a quicker delivery.  If you've selected a local delivery option, your package(s) will be scheduled on our next available truck based on your location.

 

Privacy & Security

Your privacy is very important to us!  At Ross Janitorial, we want you to know that we value your business, that is why we invest in only the best encryption services.  We secure your information using Geo-Trust, a 256-bit encryption certificate which is continually verified for authenticity.  Also, we use AuthorizeNet, the most recognized name in credit card processing.  At anytime, you can verify our committment by clicking on either the Geo-Trust or AuthorizeNet logos from any of our pages.

You can also be rest assured that your account information will NOT be shared or sold to any other entity.  You will NOT receive spam or other mass-marketing emails from us.  You will only recieve  an mail if you've chosen to sign up for our newsletter or have recently placed an order.

 

Returns & Replacements

100% satisfaction guaranteed!  If for any reason you are not satisfied with your purchase, return it within 30 days for a complete refund.  To process your return, please contract us by email at: returns@rossjanitorial.com

 

Viewing Orders

You can always view the status of your order by accessing your account information located at the top of each page.

 

Updating Account Information

We encourage you to keep your account information up-to-date to ensure you continue to receive the best possible customer service.  If you need to make changes to your account, you may do so at anytime by clicking on "my account" at the top of any page.